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Breakdown Inc

NX Direct / Atlanta / Atlanta
Skills
$10.00/Month Skills

Breakdown Inc

NX Direct / Atlanta / Atlanta
Skills
$10.00/Month Skills

Breakdown Inc

NX Direct / Atlanta / Atlanta
Skills
$10.00/Month Skills

Breakdown Inc

NX Direct / Atlanta / Atlanta
Skills
$10.00/Month Skills

Breakdown Inc

NX Direct / Atlanta / Atlanta
Skills
$10.00/Month Skills

Breakdown Inc

NX Direct / Atlanta / Atlanta
Skills
$10.00/Month Skills

Breakdown Inc

NX Direct / Atlanta / Atlanta
Skills
$10.00/Month Skills

Breakdown Inc

NX Direct / Atlanta / Atlanta
Skills
$10.00/Month Skills

Breakdown Inc

NX Direct / Atlanta / Atlanta
Skills
$10.00/Month Skills
Executive - Email Marketing/Lead Generation (1-3 yrs)(Online/Digital marketing)
Overview
  • Supervise a team of associates to ensure customer’s order requests and billing inquiries/claims are processed accurately and timely.
  • Provide developmental coaching to associates by assessing ongoing performance, providing feedback and training as required, and taking appropriate corrective actions to support associates in achieving their objectives.
  • Perform quality work reviews to provide performance feedback.
  • Conduct side by side observation reviews and provide coaching/mentoring
  • Ensure Associate appraisals are aligned with corporate standards.
  • Set clear expectations, drive performance, deliver results, provide support, and eliminate obstacles while fostering a professional culture amongst the team.
  • Know, understand and be able to articulate your teams performance, determine drivers and action plans for improvement
  • Promote inclusion, innovation and employee development
  • Conduct weekly/monthly team meetings, daily touch base meetings, one on one discussion.
  • Encourage teamwork and collaboration
  • Provide guidance and assistance in the resolution of escalated issues.
  • Foster ethics by creating a safe, ethical and inclusive environment ensuring accountability to the Verizon Credo, Verizon Codes of Business Conduct and all applicable standards, practices and guidelines.
  • Partner with Union Representation to foster good relations, hear and resolve grievances and ensure all contractual requirements are met for both Verizon and the Union.
  • Partner with Human Resources as needed to support department or corporate needs.
What we’re looking for...

You’ll need to have:
  • A degree.
  • One or more years of management and/or leadership experience.
  • Three or more years of customer service, leadership and team interaction skills.
  • Excellent organizational, analytical, written, and oral communication skills.
  • Time and people management and problem-solving skills.
  • Ability to use good judgment, make independent decisions and proactively problem solve.
  • Capability of performing comfortably in a fast-paced, deadline-oriented work environment.
  • Ability to work as a team member, as well as independently.
  • Knowledge of Telecom products and services.
  • Experience in Microsoft office suite with an emphasis on Excel.
  • Knowledge of VzB Ordering Products and Services.
  • Knowledge of VzB Ordering Systems and Processes.
  • Ability to lead an associate team in achieving optimal success .
  • Ability to be self-motivated, learn quickly and adapt rapidly to transformation.
  • Ability to communicate with front line employees and customers.
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